mominga wrote: Yes, there is an issue.  See the post from Ann154 etc. about the lost punctuation bar: "NO...it was on the bar where the autocorrect spelling words come up right above the touch screen keyboard and you do not have to shift any keys to use it...it is touch screen and it has ?  ! and some others and they are now gone and I have to shift for every punctuation and it ***** and the autocorrect doesn't auto correct...just gives suggestions which I have to touch to correct.  I type documents all day and this is just not going to work for me" That's exactly what's happened to my Samsung Galaxy Nexus which is only a few months old and has only had one app added to what it came with. I know about selecting the 123 button but that's not what I'm referring to.  I need the autopunctuation choices that I had previously.  Unfortunately, turning the device on and off did not work for me. Still not seeing the lost punctuation bar. Cynindesign expresses the same fear I have about using a hard reset and what Backup Assistant will restore.  And I have searched forums as has been suggested twice and not found out how to back up things. As I said before, I not a techie, a smart professional with degrees and experience, but a neophyte when it comes to smartphones.  Can you give me the link to the instructions? Do you work for Verizon?  Is there a way to have some kind of update or other fix to address these bugs with the Jelly Bean update?  Can I go to a Verizon store to get this fixed. Thanks.

Once again (and I see your keyboard "issue" has been resolved) a hard reset is in order. The store is not going to be as nice. They will reset it and you most likely will lose your pictures. You have back up assistant and google. your contacts will be fine. I do not work for verizon. And search is yoru friend. why should I search for you?