So are you saying they will not moderate their own forums.  I have seen Verizon support in the forums answering questions.  I hope to find out why I bought two phones and one gets the update and the other does not.  Does this seem odd to anyone that one phone got an update from IMM76K to JR003O.  This is not the update that comes on most refurbished phones which is IMM76Q.  I want to know why or how it got to one phone and not another.  Makes no sense to me and probable to most people on these forums.