After talking with Verizon it is fair grounds for canceling my service.  They promised me 4G LTE in my home area I have none for 2 miles.  They are sending me a network extender.  I know its not going to help but she asked that I give it 30 days after which time I can cancel without incuring the ETF. Which is a shame I have had Verizon for 11 years now.  I know AT&T have a cell tower across the road from me.