lauradora,

You're not the only one with these issues.  Today, I've found out that VZW was AWARE of software issues dating back to late last year.  The most recent software update was 11/30/11, and they've been replacing with a different device if issues persist.  My wife has had issues, and has been told "it must be an app you downloaded"---I CALL SHENANIGANS!!!

All Fascinate users who had complained in the past (and become disenfranchised by the BS stock answers of user error) should have been contacted.  Her contract is almost up, and, if the device isn't replaced with something else...it'll be replaced by another carrier.