Re: Trouble with numerical pad blinking out

Community Manager
Community Manager


Hello! Sorry to read that the keypad is giving you trouble! We need to get this fixed ASAP, especially since it hindered you from calling roadside assistance. Were you able to get this resolved when you called tech support? If not, I recommend two steps. First, would be running the phone in safe mode to see if an app is causing the issue. Second, if that is not successful, doing a hard reset on the phone. I will provide the steps below. Let us know if you need anything else.

Safe Mode:

Hard Reset:


Katie H
VZW Support
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