- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Here is there story
Re: Has anyone successfully managed to get VZW to replace Fascinate with a different phone?
NRR Jul 16, 2011 7:40 PM (in response to indianafanatic)
I was (after multiple calls and hours on end on the phone with every level on up at Verizon) finally able to get a rep to agree to replace my 3rd Fascinate phone with a Droid X2. Just got it 2 days ago and is working beautifully.
I also had recently filed a complaint with our state's attorney general and in relation to this complaint received a call from an upper level exec at corporate Verizon yesterday. I was able to get reimbursed for the battery and back cover I had to purchase for the Droid X2 as well as get them to credit our account for one month's service due to my concerns with missed calls/missed texts/phone freezing and having to go throught the hastle of activating, using and subsequently sending back 6 different Fascinates (3 each for my and my husband's lines).
It wasn't everything I hoped to achieve with them but I was, quite honestly completely shocked and taken aback with their call to me and as a result my brain was scrambling a bit!
Sadly, it seems as though you need to keep trying until you get a compassionate rep who is willing to offer a different phone. I wish each of you success as you continue to get what you are entitled to!