It is going on two months since you said that this issue was sent to be fixed has there been any word when there will be a fix
or should we start looking for a Different Carrier
Please get the charging issue fixed it has been two months since Verizon & Samsung Broke charge on our phones
This is Wrong
Feel like we have been kicked under the bus
They broke trickle charge with eh03
Whats up I have left alot of messages asking if there is any word
It was Dec 19th when you posted It is now Feb 29 and no word
Thanks for all the support NOT
It is going on 3 months and No one has even had the curtsy to reply back
But have plenty of time to reply to someone getting a new phone
Is Samsung going to fix the trickle charge
bet I would get a answer if I was talking about upgrading to a new phone
Which I will most likely do with a different carrier
I had a problem with my 3G not connection in January. I hadn't noticed until the mid late Feb. (I am around my house and mostly use WiFI)
After looking through many many forms and trying many things, I took my fascinate to Verizon. The person said I needed to do a factory reset. After they did the reset, I had a brick (it booted up to the Samsung on the screen only) and they said too bad because the phone is out of warranty (great customer service!).
I found a way to reload the original software on the phone (from 2010) out on the internet (which I'm sure voided my warranty which they wouldn't honor anyway) and everything worked like the phone was brand new until a couple of weeks later, when I did the "check for updates" and now have this same problem with leaving the phone on charge and ending up with below 100% charge.
I have now played with the phone and as stated above, the phone charges until the 100%/unplug popup and then just runs on the battery (fyi, I'm a software analysis by profession and do this kind of testing/trouble analysis daily).
I''v found, if I wait about 30 minutes after the 100% unplug and unplug/plugin the charger I can keep the charge at 100% doing it every 30 minutes. If I unplug the charger at 100%, turn off the screen and not play with the phone, it will run all night and maybe down to the mid 90% charge, so this is not a battery problem (and this is with several thing running at all times).
I have now tried the factory reset again. It doesn't help!
I reloaded the original stock software that came on the phone again and that clears the trickle charge issue. I then update to the current Verizon release and it's back.
If my job responded to user problems like this at the speed of Verizon, I don't think the company I work for would be in business. I like the Fascinate, it's been quite nice until Verizon messed it up but I really have to think about renewing my contract once the two years are up.
Verizon broke it and I am not so sure it was a accident IT is the EH03 update that is doing it.
Verizon sent it to the product team on December 19th and they are not fixing it.
If you install the ed05 software the same way you did the eho3 it will fix the charge problem.
Verizon is no longer my service provider because of the way they have treated us as a community I refuse to do business
with a company that treats people the way they do.
I think they broke it on propose to retire it and sell us a new shinny phone with a new 2 year contract.