tbint62, we fully understand the discontent that can come in the Network Management of our Mobile Hotspot feature. We're truly sorry to learn that your current plan is not meeting your Mobile Hotspot needs. You can also view the specifics of our plan options here to ensure your Hotspot feature is included, accordingly: https://www.verizonwireless.com/plans/. Also, here's a link with more details surrounding our Network Performance models to help with understanding: https://www.verizon.com/about/our-company/network-performance. Please be sure to let us know if you have additional questions or concerns.