I can't register, my account is locked.
valdoh
Newbie
‎02-13-2018 05:56 AM

Hello,

I have a prepaid plan, I would like to use My verizon but I can't register.

It said my account is locked just after I gave my account security code. Even after reset my account security code it is still locked.

How can I do to unlock my account and be able to register in My verizon ?

Thank you.

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Re: I can't register, my account is locked.
Ann154
Community Leader
Community Leader
‎02-13-2018 07:08 PM

I think you will have to call the prepaid customer service number at 1.888.294.6804 to unlock the account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I can't register, my account is locked.
valdoh
Newbie
‎02-14-2018 05:24 AM

I already called this number but I can't find a way to unlocked my account, that is why I ask here.

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Re: I can't register, my account is locked.
polishpaul
Newbie
‎06-21-2022 06:22 PM

There's a way - call the prepaid customer help and they'll send you a link for the virtual assistant. The assistant will offer to set up your account and is not locked like the website is (using PC in my case). I was able to complete my registration. Boy... Verizon really doesn't make it easy, it is perhaps the worst company to get help from. 

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