Re: Verizon Prepaid Iphone5s - Verizon not unlocking it for use with other carriers
vzw_customer_support
Customer Service Rep

jakeandikory, we are truly sorry to hear that getting through to the prepaid team was such a challenge. That was exactly the right place to go to check that device status. If the phone is not locked on that end, truly Apple would be the next best step.

LorenB_VZW

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