EttaJane,
We appreciate the details. Let’s keep rolling with this.
What happens if you try to download a new app?
What error do you receive when you attempt to update an existing app?

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!