Well, now Verizon screwed me over even more.

I made a last ditch effort last night to get this resolved, I was transferred to a 'tier 2 technical support' rep and waited on hold for 2 HOURS! I finally got in touch with a technician who said that my account was so screwed up that the only way to remove my old phone was to close out the account and create a new one.

He told me that there was a 95% chance that he would be able to recover my old phone number and he would call me today at 8:30PST.

Well, guess what, he didn't call... and he only credited me $45 dollars to my account when I paid $60 this month and did not have service for 5 days.

Congrats Verizon on having the WORST CUSTOMER SERVICE ON THE PLANET!

It is also horrible that I was told that I would receive THREE callbacks and not ONCE did you call me back, but you also screwed me over by disconnecting my old phone number and did not credit me money that I paid to you.  Also after speaking with a technician over the phone you also apparently erased any single record of the 20+ hours of escalation by wiping the notes from my previous account.

I didn't think things could get worse but they did!