Re: Why is Verizon having issues with activating prepaid accounts since 10/5?
the_blur
Enthusiast - Level 3

I agree, I totally feel abandoned by Verizon.

I spend a few hours at the store today and the Manager even called the Operations Manager and they still were unable to help me with either activating my old phone back into service or activating the new one.

I was basically just told to keep trying to reprogram my phone every hour in hopes that it works and would receive a phone call from the 'floor manager' which I have yet to get.

I also used the live chat and they stated that a representative would call me back with an update.  I hope I do because I am flying home tomorrow without service of any kind (a service I have paid for up front for but not received).

This is amounting to be the single worst customer service experience I have ever dealt with..  Just get me a working phone, please....

Also, do not feel stuck with Verizon, there are other carriers that are available and even use the Verizon network and your phone number can be transferred to another provider!

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