This is an unacceptable answer.  When will this be fixed?

I have spoke with the prepaid department and they said there is nothing they can do till they have resolve the issue with the upgrade that was performed on 10/4.  They have been unable to give any ETA and keep saying 'try again at 6am tomorrow'.

I was even escalated to TIER 3 in the Technical Support department after waiting on the phone for two hours.

I have been with Verizon for almost two years now and with poor service like this, you will be losing customers.