On June 26^th  after 7:00 p.m. Central time I spoke to sales on the phone as the PREPAID website was having issues.  I was on an expired VERIZON contract and wanted my current telephone # which is not an option online.

I called customer service to order the iPhone 4 16GB for $99 as advertised, and was sent to Darby, in the Sales Dept.  Darby suggested that I not do it on a Thursday night after 7:00 as they would disconnect my current phone, and would not receive the shipment until Monday.  He said he would give me a courtesy call Monday (June 30) @ 11:00 to place my order.  He did not called as planned.

Therefore I called that night and was given Crystal (removed) (Sales) & informed her of my concerns & she placed the order for 16GB iPhone for $99 as advertised online.  I received the order confirmation immediately in an email.

On July 1^st I received the shipping confirmation of an iPhone 8 GB.

I immediately called Verizon customer service and was given a few people, different departments and a woman named Cierra told me that we can hope that that is a typo because the only thing offered online is the 16 GB.

July 2^nd the 8 GB was delivered to my place of employment.  And, . . .I drove directly to the nearest VERIZON store to have them help.

I was there for 3 hours.  Finally got the iPhone activated with my old ‘post paid’ account to ‘prepaid’ account which is a nightmare.  They are VERIZON and yet separate.  They did what they could @ the store for me.  I was told that I would have to order and pay again for the 16 GB, . . .then send back the 8 GB, not wanting to be w/o a phone.  Also that it would take 3 days probably to receive the credit back in my account.

No department @ VERIZON talks to each other, no department can seems to communicate.  We had to ask for someone’s supervisor in customer service because there was no solution, they could not do anything.  They said their supervisor was in a meeting. Eventually we spoke with a supervisor named Ray the only solution was to make another order, and stated they would not charge me shipping, . . .and I guess I was suppose to be grateful.

The store could not exchange this 8 GB for their 16 GB as the cost of the in-store 16 GB cost $50 more.

During all this I had stated this is too complicated, I’m leaving this phone here for them to ship back, . . .glad I did not though.

This evening I wasted more time & energy trying to find someone that can communicate to another person about my account, . . .to no avail, . . .finding no department that can take care of the shipping that got screwed up.

Now after some time as passed, cleaning house & such, . . .I have realized that if I do return the incorrect was that was sent, . . .I will most likely I would automatically be charged the restock fee of what, $35 as no one can communicate to another department on your behalf.

But they’ll sure take your money.  Not sure what to do @ this point, as they cannot be trusted.

We asked Ray to have his supervisor John to give me a call and none yet.  This evening someone in ‘Sales’ sent an email to Crystal to give me a call, . . .(holiday maybe, no call yet).

Any suggestions VERIZON?  Some depart, CORE, . . .they can't help with prepaid either, geez.

>>Edited to comply with the Verizon Wireless Terms of Service<<

Message was edited by: Verizon Moderator