Hi dthomasontx!

Help has arrived!  I am so sorry for the trouble you're experiencing with adding your pre-purchased plan!

Was your MiFi device originally set up as a prepaid service plan?  What number(s) did you dial to try and reach Prepaid Customer Service?  I have a contact number for our Prepaid Customer Service Team.  It is toll free 888-294-6804.  Let me know so I can further assist.  Thanks!

AnthonyTa_VZW
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