I've changed phones on my prepaid plan before and it went smoothly and quickly. However, I cannot get my "new" Moto V3c to program OTA or any other way, using *228 or *22898. It was a former Verizon prepaid phone. The automated phone guide is no help The MEID is entered corrctly, all seems fine, but it just won't tranfer. It shows a phone number of 0000000000

Help !

John <Personal information removed for privacy per the .>

<Post moved from to for more exposure.>

Message was edited by: Verizon Moderator