I am having the same issue and was told about a network extender. WHY must we pay $250 EXTRA to get the service we are already paying $100/ month to get, but for last few months we get spotty (at best) service.
After an HOUR with Tech, I was told to use WiFi Calling to make my calls. Isn't that MY internet, that I am paying another company for???
WHAT has happened to Verizon service. I don't get phone service - all I get is FRUSTRATION and dropped or "breaking up" calls.
It was so bad I bought a NEW PHONE, but it is STILL bad. What do we do???? Call AT&T? OR ????