Thanks for sharing that additional information @ssiewert. Next, I'd like for you to try factory resetting the 4G LTE Network Extender by following these steps: https://vz.to/2Jy2dyx. After resetting the Network Extender, you will need to reset it back up by following these steps: https://vz.to/2HmZebE. Please keep me posted with how the Network Extender responds after completing these steps.
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