Has nothing to do with internet connection. Took the device to my neighbors home and it does not work there. That pretty much eliminates the problem with the connection. My neighbors have iPhones too and the problem does the exact same thing. I just read another post of the same thing happening to another user. Nothing has changed on my internet connection. I had the first device for over a year then second device 2 weeks and now the 3 device which i have not even removed the plastic covering from it yet.