Verizon wants me to reactivate my old number?

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I recently ported my old number from AT&T over to Verizon. I can text and receive texts and make calls but I can't receive calls. Apparently Verizon wants me to reactivate my old number with my old carrier for them to finish the process, which is not possible. It's terminated. I can't get ahold of a real person on the customer service line to talk about this issue because it keeps taking me back to the automated porting messaging system.

I am incredibly frustrated and have not been able to receive phone calls for over a week now. ¡Necesito ayuda!

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