Re: Trade-In phone condition

Asistencia al cliente

We're sorry to hear about any possible damage that was caused to your device during the shipping process. We count on our shipping partners to properly handle devices, and we do have policies in place to protect you. Pictures are taken of the package as soon as they arrive, before being opened, and those pictures are e-mailed to you along with any pictures of damage to the device itself. Please check your e-mail and spam for the e-mail we sent.