Verizon wireless Billing system down again from my Verizon


Why is the site down so much lately?  I have been trying to manage my bill for the last week and on 3 occasions I have tried I get 502 errors and chat with agents and they say its down after I ask them for the status in infomanager.  This is ridicoulous that we pay a premium for service and you cant keep one of the most critical systems up to handle payments!