staceythomas, We're glad to have you as a part of our Verizon family. We do regret to learn of your experience as you should always have the proper expectations prior to any purchase. It's important to us that your gift card issue is properly addressed and we'd like to obtain some additional details in order to ensure your matter gets resolved. Can you tell us the store name, address and date that you visited from our store listing page here: vzw.com/stores? Can you provide us with the sales rep name from your purchase receipt: https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyaccount.verizonwire...? Were there any other promotions offered at the time towards phones or services?