I am having the same issue....the promo said to "bring your own smart device and switch" and that's exactly what I did. But yet Verizon wont honor their promo!
And they erased my previous post!
SHAME ON VERIZON
Perhaps you shouldn't be posting personal information on a public forum.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.