Hello again, Yangfuli!
Now that we're in a Private Note, I would like to get some information from you, so I can reach out. If your concerns have been resolved since you posted last, please let me know. If you still need assistance, please provide the following:
-Your first and last name
-Your mobile number
-A good contact number for you (if not your mobile number)
-A good time to call you (including your Time Zone)
We can address your billing concerns, any and all service issues, and I can complete an account analysis for you, to make sure you're set up for success. Have a great day!