Re: Moving to Verizon has been on of the worst experiences in customer service

Community Manager
Community Manager

Hello Yangfuli,


We definitely don't want to lose you, and we definitely want the transition over to our network to be smooth and easy. I regret to learn about any and all inconvenience to you. I know it's important to have all the details, and it's no fun to receive a bill that is higher than expected. I'm a consumer, too, so I totally understand how that feels. If we missed a callback request from you, I do apologize. Instead of troubleshooting here, I will be sending you a Private Note, so we can continue.