I called customer service many times and many different departments within customer service. 50% of the live phone calls were disconnected. Anytime a manger would like to call me directly, as i have now asked 6 times, i would be happy to talk live. Again, it amazes me that a communicaiton company that sells cellular service and PHONES, will not have a manager CALL a customer to resolve an issue. I might be old school, but texting, emails, customer blogs (like this one) seems to be the only method of communicaiton rather than live phone calls where customer issues can be resolved in a more appropriate forum. But this is all I am left with since no Manager has chosen to return my request for a phone call, nor have I been given a managers name or phone number so I can call them.