Your concerns are not taken for granted, ttillin591. Sometimes it's hard to guarantee service indoors depending on the structure of the building. We definitely want to help all we can. Typically when a wireless phone is not fully operating while inside of a home or building, it is because of the interference with our cellular towers. You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel, or other material. May I ask if you have Wi-Fi at work? What make/model phone do you have?