Re: trading phones with a past due balance

Community Manager
Community Manager

Thanks so much for contacting us with your question, coldweather456. We can understand wanting to get a phone active on your account that is not damaged.
You are able to activate that phone on your account as long as the phone is not on any negative list or associated with an account that is in a negative status (written off).
You can follow these steps to get the phone activated

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