Re: trying to change plan but no chat or email customer service available

Community Manager
Community Manager

Hello rojodiosa,

Based on your posting, it looks like my assistance may be needed. It will be my pleasure to assist with updating your account with the requested changes. Before we begin, may I ask have they already been done? Even though you stated that you didn't want to speak with us, it's usually best to have a voice conversation in this circumstance so we can review all of the disclaimers with you. If interested then please send me a private message so we can proceed.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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