Since I cannot email this question (there is no email option) and the Chat option never works I am asking these questions here.
I thought I would be able to change my plan simply, since there is a "change your plan" page, but the only option they offer is to add more service for a more expensive plan.
1.) take one of my phones off of my plan. I currently have 3 phones on a plan but I want to remove one. This option is not available, or I couldn't find it.
2.) I want to swap numbers with two of the phones. The phone/number I want to take off the plan is in better shape than one of the other phones.
So I want to remove the phone but keep using that phone with one of the other numbers.
I don't want to speak to a customer service rep and have them try to sell me anything or upgrade anything or sell me insurance or whatever. I have been trying to access chat all day but there's no agents available. I notice there's other posts on here with the same complaint. and of course there's no email, even though many other customers have complained about that too.
Solved! Go to Correct Answer