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Unable to receive text message from Web Sites and Apps

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PISCEAN72
PISCEAN72
Miembro
‎06-08-2017 04:18 p.m.

I am not receiving text messages with security codes from websites and Apps (those which have 2 -step verification). I do receive text messages from friends and from verizon. Just don't receive the ones sent from portals. I have checked all the basic settings and there is no "block/restrict' done by me.

Has anyone seen this issue before and how to work around it.

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Re: Unable to receive text message from Web Sites and Apps

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lukevinyl
lukevinyl
Sr. Member
‎06-08-2017 04:26 p.m.

Have you by chance done any blocking at http://vzw.com/spamcontrols o http://vzw.com/usagecontrols ??

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vzw_customer_support
Community Manager vzw_customer_support
Community Manager
‎06-10-2017 04:31 p.m.

Piscean72, we definitely want to make sure your phone is taking you through all the proper security measures required. I understand your concern. What specifically drew you to this conclusion? Is there a particular application in which you are not receiving a confirmation texts from or have you experienced this with several different sites and applications?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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PISCEAN72
PISCEAN72
Miembro
‎06-10-2017 06:31 p.m.

I can't receive the text message from multiple sites such as yahoo, IRS etc. Also unable to receive text messages with verification code from a number of apps such as "Prosper Daily"

Sent from my iPhone

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vzw_customer_support
Community Manager vzw_customer_support
Community Manager
‎06-11-2017 06:40 a.m.

PISCEAN72, being able to receive text messages to your mobile device is very important, as this allows you stay in contact with friends, family members, and business associates. We'll do everything we can to help get this matter resolved for you. Just a few quick questions to get to the bottom of this matter. How long have you been experiencing this issue? (e.g. not receiving texts from multiple sites such as Yahoo, IRS, etc. and unable to receive texts with verification code from some apps, .eg. Prosper Daily, etc.). Have you ever been able to receive texts from Yahoo, IRS, Prosper Daily, etc.? RobertC_VZW  

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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PISCEAN72
PISCEAN72
Miembro
‎06-11-2017 02:08 p.m.

I joined Verizon recently, may be a week ago and experiencing the issue since then. I was able to receive the text messages with the old provider,

Gracias,

Bubu

Sent from my iPhone

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MARSIM92
MARSIM92
Miembro
‎07-30-2018 07:18 p.m.

did you get this fixed? i'm having the same issue since joining verizon a couple of weeks ago

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Re: Unable to receive text message from Web Sites and Apps

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vzw_customer_support
Community Manager vzw_customer_support
Community Manager
‎08-01-2018 07:29 p.m.

MARSIM92, that is definitely not the experience we want you to have. What is the make and model of your phone? Have you done any troubleshooting yet?

 

AngelaP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Jacindawn
Jacindawn
Miembro
‎04-27-2019 06:06 a.m.

I’m having this same issue. I didn’t really care all that much until I got a new phone and now I’m not able to verify my Facebook account. I had this problem with my other phone too but, I have other apps attached to my Facebook and I don’t want to start new accounts.

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vzw_customer_support
Community Manager vzw_customer_support
Community Manager
‎04-29-2019 06:13 a.m.

We certainly don't want your messages to be missed. To properly troubleshoot this issue with you, please provide the make and model of your device and what messaging application you are using to receive text messages.

 

BrittanyK_VZW

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