Verizon Wireless does commit to delivering the best products and service with customer service being the priority. Operating with integrity is at the core of who we are as a company and it does concern us to hear you feel this way. Verizon Wireless can not simply remove a plan from your line especially without advising beforehand if there would need to be any changes. We would love to discuss any issues you've had with your account directly. What plan did you have that was changed or removed without prior warning?