We are sorry to learn of the recent troubles you experience with the auto pay system. Being a consumer myself I would definitely be feeling unsettled. I want to ensure you have all the information you need going forward when it comes to opting into auto payment. Here is a link you can reference that will provide you with all the answers you need to our auto-pay system http://spr.ly/6608EjGMq. I hope this helps. ChetonJ_VZW