dropping a line?


I have contacted Verizon customer support twice using the internet web site texting.  I want to cancel one of my 3 phone lines.  My wife and I only need two lines.  I was told my line would be dropped by both the customer support people.  However, 3 days later, I'm still getting robo calls on that phone!!

So, I checked the Verison web site one more time and found this statement, "You can't cancel the line via the Internet. You have to call customer service at *611 from your phone." 

I guess the two Verizon customer support people weren't being honest. 

However, to cancel using 611 is also a problem because Version must verify my phone I'm calling from.  Is it their phone?  So, I will now drive into town to find a Version store — what a hassle. 


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