Re: Was misguided by Verizon

Verizon Employee


Ordering a new device can be very exciting and we understand wanting to be able to get your phone for the best price possible. Verizon Wireless does commit to delivering the best products and service with customer service being the priority. Operating with integrity is at the core of who we are as a company and it does concern us to hear you feel this way after 10 years with us. We would never want to lose you and will work on finding a solution to this matter. To confirm, was your order actually canceled to the point you have not received your phones? Did you do a trade-in when purchasing the Moto z3 devices as well?


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