I activated this over an year ago and it worked in the beginning. It has been like this for awhile, started happening a few months after I had it. I was busy with work to look into it and still worked so at the time I ignored it but now that work has settled down I want to lower my plan but I can't. All it lets me do is add funds which renews my current plan.
It's not an eSIM just a regular SIM card that I got around the same time I bought the phone.