JOG0277, I can understand why you'd want to seek some help with using Verizon Up. I've definitely noted your feedback and will be sharing it with the right leadership group. To help with the issues you've been having, I do need to gather some more information. What reward are you trying to claim or use inside Verizon Up? Besides the My VZ App being up to date, is your phone itself using the latest software?
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