Device return shipping box

Miembro

Hola all,

Does anyone know how to specifically request an actual shipping box to return my old device after I upgraded on the early upgrade program?

I've contacted Verizon 3 times already for this. The first time, they sent me a return label along with the padded pouch you put the actual phone in. The second and third time, I've received only the return labels. Each time, they've assured me that they're going to make sure I get sent a box, but here I am box-less. I'm kind of at my wits end here; my 2 week period is coming to an end and I'm not sure where to go from here.

Can I use my own packaging? If so, I'll mail the phone out first thing tomorrow morning, but I'm not sure if Verizon requires it's own packaging for processing purposes.

If anyone can help me out with this, I would be super grateful. I really don't want to get charged for the phone.

¡Gracias!

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