Re: difficulties receiving monthly credit for phone purchase

Miembro

I am also having problems getting my credits.  I purchased 6 Moto Z Plays in December and was supposed to get a $17 credit each month on each of them.  One of the phones is STILL not receiving the credits.  I have called customer service countless times since March and they continue to promise me the issue will be resolved, but each month I get another bill without the credit.  Reps will promise me return phone calls that I don't receive.  I even went into the company store and spoke to a manager who assured me he'd take care of it and call me back (he never did).  I'm at my wits end.  I really, really wish I hadn't left AT&T.  Trust me, their customer service is stellar compared to Verizon. 

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