Why did my Verizon Edge agreement change?

Miembro

I have been using the edge programy for a few years now, and I'm on my third device with it. With my first phone I waa told i had to pay off 50% to upgrade, but was told 75% the next year. I paid more than I wanted, but needed a new phone. When I got my current phone in July 2016 I was told when I paid 75% of the balance that I could upgrade. I'm ready for a new phone, and when I went to check how long until I could upgrade it says I need to pay 100%.

I don't understand how they can promise me one thing, and then change it after I've already made an agreement. How can they do that?

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