My current plan shows that I have 25GB per line w/ VZ Cloud. But I'm only getting 5GB.
So I chatted w/ an agent. He said he only sees that I have 5GB, not 25GB. I tried to send the screen capture, but there was no way I could send it to him. And he tried to "cobrowse session" which he could be able to see my screen, but it failed too.
Honestly until today, I only cared for the data I have. I didn't even know I should have 25GB per line w/ VZ Cloud until I was going to change my plan!
So why the agent was seeing a different information of my current plan than what I was seeing?
And why am I not getting 25GB of storage per line w/ VZ cloud which I'm supposed to have??
I switched to Verizon over 16years of using AT&T, and I'm so disappointed w/ Verizon!
Also the agent I chatted w/ was so horrible! Didn't understand what I was asking nor tyring to Thank god I e-mail myself the chat transcript! Is there a way I can send it to his supervisor???
FYI, below is a captured image of what I see under my current plan.