It must be frustrating to not have the proper expectations set, and I'm sure being unable to reach back to call the United States must add to the frustration level, jlscu. Having an open line of communication is key. We do have a 24 hour team of specialists who are standing by to assist. While outside of the U.S. dial: 1 (908) 559-4899 . When working with an associate we hope we can keep you from leaving, as we want you to remain a part of the Verizon Wireless Family.
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