We are all ears here and ready to listen. It sadden us to see that you are no longer with our VZW family but we will always welcome you back. Hearing about your final statement does not sound like a pleasant experience and would like to help clear the air. For better assistance I will send you a private message to gather more info.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!