Why reconnect fees when no disconnection?

Miembro

I have been out of work on short term disability following a back surgery, so I am behind on some of my bills. However, I have been catching them up--Verizon being one of them.

However, on my last bill I have a reconnect fee on each of my phone lines. I was late, but made the payment before the stated date of cut off--so why is that fee on my account?

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