Log-in problem from foreign countries

Miembro

I left the country about a month ago just for the summer planning to deactivate my phone once I reached my destination using MyVerizon.com. Once I was out of the country I learned that I could not log into my MyVerizon account for some unknown reason. I tried logging in multiple times on multiple different days and could not get through. After a month I am finally able to log in today but now I am facing a month's worth of bill even though I haven't used a single minute, messages, or data. It is completely not my fault that I could not deactivate my phone and I feel it is very unfair that I need to pay this bill. Please help!

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