This is a big concern of mine JustAnotherVerizonCustomer. We take pride in our  customer service and want to make sure all promises are followed through. Please accept my follow request so I can make sure the ball is not dropped once again.

JorgeO_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!