My original complaint as mentioned in the title is that Verizon Customer Service doesn't keep their word. They commit to things like sending an email and then don't do them. I hope this is a warning to people. When you call Verizon customer service and they say they will help you, don't take them at their word. I don't believe we will be getting any promotional credit until I see it on our statement. It's 7 hours later and I still don't have the promised e-mail guaranteeing any promotional credit that the agent said several times he was sending. I've said what I had to say and attempted to warn folks. 10-4.