We appreciate you bringing this to our attention. Getting to the bottom of this is always our goal and we would love to work with you to get this taken care of . We will be contacting you soon to get everything straightened out for you.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!